Contact Us
We'd love to hear from you! Send us a message and we'll get back to you as soon as possible.
How We Can Help
Reach out with questions about transcription quality, file formats, exports, account access, or billing. We also welcome feature requests and partnership inquiries.
- Transcription support: file issues, accuracy questions, timestamps, or subtitle exports.
- Account help: login problems, plan changes, or usage questions.
- Billing: upgrades, invoices, or payment confirmation.
- Product feedback: ideas that improve workflows or usability.
What to Include
To help us resolve issues faster, include any relevant details such as file type, approximate file size, and the time the problem occurred. If you saw an error, please copy the exact message.
Response Times
We typically reply within one business day. Complex issues may require follow-up questions so we can reproduce the problem accurately.
Alternative Contact
Email us at [email protected] if the form is not working or for urgent requests.